First Smiles - Privacy Policy
This privacy notice was last updated on May 04 2024
First Smiles provide an entertaining way to follow your baby's
achievements and other services ("Services"). This Privacy Notice is meant
to help you understand our privacy practices when you use our Services,
including what data we collect, why we collect it, and what we do with it,
as well as your individual rights. This Privacy Policy applies to personal
data processed by the apps, which are controlled by KLEIN (doing business
as Innowarmth) ("our", "we" or "us").
1. What Information and Personal Data do we collect and for which
Purposes?
We receive or collect information and personal data, as described below,
when we provide our Services, including when you access, download, install
the apps. If you choose to use our Service, then you agree to the collection
and use of information in relation to this policy. The Personal Information
that we collect is used for providing and improving the Service. We will not
use or share your information with anyone except as described in this
Privacy Policy.
Sensitive Personal Data
This data includes: Your email and passwords Your name (or username) Baby's
name (or surname) Baby's pictures (optional) Baby's achievements Your
relationship to baby (relative or friend) You can upload this data to the
app. By using our Services, you provide us your explicit consent and we will
securely store your data. We ask you not to send or disclose any other
sensitive personal data (e.g., social security numbers, information related
to racial or ethnic origin, political opinions, religion or other beliefs,
health, biometrics or genetic characteristics, criminal background or trade
union membership) on or through the app or otherwise to us.
Account Data
We collect your personal account data when you use our Services and create
an account. The personal data we collect may include your username
(optional), email address and password, baby’s name (or surname), relation
to baby (relative or friend), and password. We also process information on
your app usage, like, login and authentication details, which we use to
manage your account. If you choose to log in via social media, the personal
data we collect may include your basic public profile (e.g., identifier) and
email for authentication purposes. In this case, your social media provider
may collect information on the fact that you are using the app and logging
in using your social media account. Please read your social media provider’s
privacy notice (e.g., Google, Apple) to learn about its privacy practices.
Anonymous Accounts
Our mobile application utilizes Firebase anonymous accounts to sync data to
the cloud. When you use our application without creating an account, your
data will still be synced to Firebase using an anonymous identifier. This
allows us to provide you with a seamless experience while maintaining your
privacy. Please note that while your data is associated with an anonymous
identifier, it is still subject to the terms outlined in this privacy
policy.
Customer Support Data
You may provide us with information related to your use of our Services and
how to contact you so we can provide you customer support. We operate and
provide our Services, including providing customer support, and improving,
fixing and customizing our Services. We also use your information to respond
to you when you contact us.
Ratings and Reviews Data
If you write a review or rate the apps on the app stores, we may process
such information to respond to your comments and questions, understand how
you feel when using the apps, get familiar with your general perception of
the apps and our brand, and use these insights to improve the apps. We can
only see your app store username, ratings, comments and any other detail you
decide to share with us or make publicly available. Unless you require us to
do so, we do not link this information to your account credentials or any
other information we hold from you. When you require customer support, we
may use your data to follow-up on your case and guide you through our
customer support process in accordance with this notice.
Permissions
The apps may request your permission to access your phone or other data
(e.g. photos) on your mobile device. We use such data only when needed to
provide you the Services and only after you have provided consent. Camera or
Photo Gallery (optional). If you add a picture to your achievements, the
apps require permission to access your mobile device's camera or photo
gallery.
Third parties
The app does use third party services that may collect information used to
identify you. We encourage you to read the privacy policy of third party
service providers used by the app Google Play Services Firebase Crashlytics
Firebase Apple Google
2. Sharing your personal data with others
Innowarmth may disclose your personal data to third party service providers,
business partners, or other third parties in accordance with this Privacy
Notice and/or applicable law. We will not use or share your information with
anyone except as described in this Privacy Policy.
Cloud Infrastructure
Our Services are hosted in cloud infrastructure, for maintenance or support,
we might communicate your personal data to our cloud provider for them to
help us fix the Services.
Cross-border transfer
Your personal data may be stored and processed in any country where we have
facilities or in which we engage service providers. By using the Services
you acknowledge the transfer (if any) of information to countries outside of
your country of residence, which may have data protection rules that are
different from those of your country. In certain circumstances, courts, law
enforcement agencies, regulatory agencies or security authorities in those
other countries may be entitled to access your personal data. If you are
located in the EEA, your personal data may be transferred to our affiliates
or service providers in non-EEA countries that are recognized by the
European Commission as providing an adequate level of data protection
according to EEA standards (the full list of these countries is available
here).
3. How long do we keep your data?
We will retain your personal data for as long as needed or permitted in
light of the purpose(s) for which the data is collected. The criteria we use
to determine our retention periods include: (i) the length of time you use
the app and Services; (ii) whether there is a legal obligation to which we
are subject; or (iii) whether retention is advisable in light of our legal
position (such as in regard to applicable statutes of limitations,
litigation or regulatory investigations). In any case, we will retain your
Data for as long as you have and use your account. We keep the Data you
provide to us until you delete your account.
4. Special Information for Parents
While the Services are not directed to children, as defined under applicable
law, it is Innowarmth policy to comply with the law when it requires parent
or guardian permission before collecting, using or disclosing personal data
of children. We are committed to protecting the privacy needs of children
and we strongly encourage parents and guardians to take an active role in
their children’s online activities and interests. If a parent or guardian
becomes aware that his or her child has provided us with his or her personal
data without their consent, please contact us. If we become aware that a
child has provided us with personal data, we will delete his/her data from
our files.
5. Security
We value your trust in providing us with your information, and we strive to
use commercially acceptable means to protect it. However, no method of
electronic storage or transmission is 100% secure, so we cannot guarantee
absolute security.
6. Changes to this Policy
We may update our Privacy Policy from time to time to reflect changes to our
data handling practices or for other operational, legal, or regulatory
reasons. We will notify you of any significant changes by posting the
updated policy on this page and by sending you an email notification, or
providing an in-app notification, at least 30 days before the changes become
effective. It is important that you review the new policy carefully. Changes
will be effective as soon as they are posted on this page. Continuing to use
our service after the changes have been posted signifies your acceptance of
the updated terms.
7. Your Consent
By using our Service, you consent to our Privacy Policy and our collection
and use of information in accordance with this Policy. If you have questions
or concerns about our Privacy Policy, please contact us at:
innowarmth@gmail.com